I believe in transparency and fairness. Below are the key policies that guide your shopping experience. Please feel free to reach out via the Contact Page if you have any questions.


Privacy Policy


Your privacy matters at

Helen’s Vintage Finds

. I want you to feel safe and confident when shopping here. This policy explains what information I collect, how I use it, and how I keep it secure.



1️⃣ What Information Is Collected?


When you place an order, fill out the contact form, or subscribe for updates, I may collect:


NameEmail addressMailing addressPhone number (if you opt in for SMS updates)Order details


This information helps me process your order, provide customer support, and (if you choose) send you updates.



2️⃣ How Your Information Is Used


I use your information to:


✅ Process and ship your orders


✅ Communicate with you about your purchase (e.g., confirmation, shipping updates)


✅ Respond to your questions or requests


✅ Send SMS messages if you have consented


✅ Improve the shop by understanding what items customers love most



3️⃣ How Your Information Is Shared


Your information is never sold or shared with third parties for marketing purposes.


I only share necessary details with:


Payment processors (e.g., Stripe, PayPal) to handle transactions securelyShipping carriers to deliver your orderTechnology providers who help power the store (e.g., website hosting)



4️⃣ How Your Information Is Protected


I take reasonable steps to protect your information through secure systems, trusted payment providers, and limited access. However, no online system is 100% guaranteed, so I encourage you to protect your account and personal information when using any website.



5️⃣ Your Rights


At any time, you can:


Request to see what data I have about youAsk me to correct or delete your data (where possible)Withdraw SMS consent or unsubscribe from emails


To make a request, simply use the [Contact Page].



6️⃣ Updates to This Policy


This policy may be updated as needed to reflect changes in the law or my practices. The latest version will always be posted here.



👉If you have any concerns or questions about your privacy, please contact me. I’m happy to help.

Terms & Conditions


When you shop here, you agree to the following terms, which help ensure a positive experience for everyone.



Product Descriptions


Every item is described as accurately as possible, including details about condition, age, and any notable wear or flaws. Since these are vintage or pre-loved items, some signs of age or use should be expected — that’s part of their charm!


Please review photos and descriptions carefully before making a purchase. If you have questions, feel free to contact me before ordering.

Pricing


All prices are in USD. Prices are subject to change without notice, but you’ll always pay the price shown at checkout.

Orders & Payment


Orders are processed once full payment is received. I accept secure payments via Stripe that allows many pay types. Your payment information is handled by trusted providers and is never stored on my site.


I reserve the right to cancel an order if there is an error in pricing, description, or availability.

Shipping


I aim to ship within 3 business days after payment is received. Once shipped, you’ll receive tracking details. I’m not responsible for delays or damage caused by the carrier, but I’m happy to assist in resolving any issues.

Returns & Refunds


All sales are final. Because these are one-of-a-kind vintage items, I generally cannot offer returns or refunds. If I have made a significant error in the description of an item, please contact me within 3 days of delivery, and I’ll do my best to make it right.



Terms & Conditions


Welcome to

Helen’s Vintage Finds!

When you shop here, you agree to the following terms, which help ensure a positive experience for everyone.


1️⃣ Product Descriptions


Every item is described as accurately as possible, including details about condition, age, and any notable wear or flaws. Since these are vintage or pre-loved items, some signs of age or use should be expected — that’s part of their charm!


Please review photos and descriptions carefully before making a purchase. If you have questions, feel free to contact me before ordering.



2️⃣ Pricing


All prices are in USD. Prices are subject to change without notice, but you’ll always pay the price shown at checkout.



3️⃣ Orders & Payment


Orders are processed once full payment is received. I accept secure payments via [insert methods: PayPal, Stripe, etc.]. Your payment information is handled by trusted providers and is never stored on my site.


I reserve the right to cancel an order if there is an error in pricing, description, or availability.



4️⃣ Shipping


I aim to ship within [X] business days after payment is received. Once shipped, you’ll receive tracking details. I’m not responsible for delays or damage caused by the carrier, but I’m happy to assist in resolving any issues.



5️⃣ Returns & Refunds


All sales are final. Because these are one-of-a-kind vintage items, I generally cannot offer returns or refunds. If I have made a significant error in the description of an item, please contact me within 3 days of delivery, and I’ll do my best to make it right.



6️⃣ Use of This Site


You agree not to use this website for unlawful purposes or to try to harm the site or other users in any way.



7️⃣ Changes to These Terms


I may update these Terms & Conditions as needed. Any changes will be posted here, so please check back occasionally.



👉By placing an order, you agree to these terms. Thank you for supporting my small business!


Returns & Refund Policy


I want you to love your purchase from

Helen’s Vintage Finds

. Please take a moment to review this policy so you know what to expect.



📝 All Sales Are Final


Because my items are vintage or pre-loved,

all sales are final

. Each piece is unique, and I do my best to describe and photograph items accurately so you can buy with confidence.



⚠️ Exceptions


If I have

significantly misrepresented an item

(for example: major undisclosed damage or an incorrect item shipped), please contact me within

3 days of delivery

. I’ll work with you to find a fair solution, which may include a return or partial refund.



📦 Return Process (if approved)


If a return is agreed upon:


✅ The item must be returned in its original condition and packaging.


✅ The buyer is responsible for return shipping costs.


✅ A refund will be issued once the item is received and inspected.



❗ Damage During Shipping


All items are packed with care. If your item arrives damaged due to shipping, please contact me immediately. Keep the item, packaging, and take photos — this helps in filing a claim with the carrier.



💌 Contact


If there’s an issue, please reach out via my Contact Page as soon as possible — I’m here to help!


Shipping Policy


At

Helen’s Vintage Finds

, I take care to ensure your treasures arrive safely and promptly. Please review the details below.



📦 Processing Time


Orders are typically shipped within

[1–3 business days]

after payment is received. If there is any delay, I’ll contact you right away.



🚚 Shipping Methods


I use trusted carriers such as USPS, UPS, or FedEx, depending on the size and destination of your order. You’ll receive a tracking number once your item ships so you can follow its journey.



🌎 Shipping Locations


Currently, I ship within

[the U.S.]

. If you are outside the U.S. and interested in an item, feel free to contact me to see if special arrangements can be made.



💥 Packaging


Each item is packed carefully using appropriate materials to protect it during transit. When possible, I use recycled or eco-friendly packaging.



⚠️ Shipping Issues


Once your package is with the carrier, I’m not responsible for delays, loss, or damage during shipping. That said, I’m happy to assist with tracking issues or help you file a claim with the carrier if something goes wrong.



📬 Address Accuracy


Please double-check your shipping address at checkout. I’m not responsible for packages shipped to incorrect addresses provided by the buyer.



SMS & Email Correspondence Consent


When you shop with

Helen’s Vintage Finds

, certain communications are necessary to complete your order and provide good service. Others are entirely optional — and you’re in control.



📧 Required Communications (No Additional Consent Needed)


By placing an order, you agree to receive essential emails related to:


Order confirmation and receiptsShipping and tracking updatesImportant updates about your purchase (e.g., delays, issues)


These messages are part of fulfilling your order and cannot be opted out of.



📱 Optional SMS / Email Marketing or Updates (Consent Required)


If you choose to sign up for SMS or email updates beyond your order:


You’ll be asked to give your clear consent at checkout or via a contact form.Messages may include shop updates, new listings, or special offers.

You can opt out anytime by replying STOP to a text, or using the unsubscribe link in emails.


👉 Note:

Standard text messaging rates may apply.



🤝 Your Choice, Always


I respect your inbox and your privacy. You’re welcome to update your preferences or withdraw consent at any time — just [Contact Me].

Copyrights 2025 | Helen's Vintage Finds LLC | Terms & Conditions